How we protect your data.

We only collect what we need to fulfil your orders, keep your account secure, and share egg, hatching egg, sheep, and farm updates when you ask us to.

Last updated: February 4, 2026

Key highlights

We never sell your personal data.
Payments are processed securely by Stripe.
Marketing emails are opt-in and easy to unsubscribe.

Overview

This policy explains how Howbeck Farm (“we”, “us”) collects, uses, and protects your personal data when you browse or purchase from our website. We operate in the United Kingdom and comply with UK GDPR and the Data Protection Act 2018.

Data we collect

Identity & contact: name, email address, phone number, delivery/collection details.
Account profile: display name, saved addresses, and preferences when you create an account.
Order information: items purchased, order history, delivery preferences, and payment status.
Payment details: processed by Stripe — we do not store full card details on our servers.
Communications: messages you send via the contact form or support requests.
Technical data: device information, IP address, and usage data for security and analytics.

How we use your data

To process and deliver your orders.
To send order confirmations, updates, and receipts.
To manage your account, saved addresses, and payment methods.
To respond to support queries or feedback.
To improve the website, product range, and customer experience.
To send marketing updates only when you opt in.

Legal bases for processing

Contract: fulfilling your order and providing customer service.
Legal obligation: complying with accounting and tax requirements.
Legitimate interests: improving services and security.
Consent: sending marketing communications (you can withdraw at any time).

Cookies

We use essential cookies to keep the site secure and remember your session. We may also use analytics cookies to understand usage and improve the experience. You can manage cookies in your browser settings.

Retention

We keep your data only as long as necessary for the purposes described above, including legal and accounting requirements. Order data may be retained for regulatory compliance.

Your rights

You have the right to:

Access, correct, or delete your personal data.
Object to or restrict processing.
Request data portability.
Withdraw consent for marketing communications.

To exercise your rights, contact us using the details below. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO).

Contact

Email: info@howbeckfarm.co.uk
Address: Howbeck Farm, Street Lane
West Morton, West Yorkshire
BD20 5UP

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